Frequently Asked Question (FAQ)
What services do you provide?
We provide a range of services, including domiciliary care, live-in care, respite care, personal care, and support for individuals with specific needs, such as dementia and mobility challenges.
How do you ensure the quality of care?
We adhere to strict quality standards, conduct regular staff training, and have a robust quality assurance process in place, including feedback from service users and their families.
Are your staff trained and qualified?
Yes, all our staff undergo comprehensive training and are required to have relevant qualifications. We also provide ongoing training to keep their skills up to date.
How do you match carers with clients?
We assess our client’s individual needs and preferences and carefully match them with those of our trained carers with relevant skills and experience.
What happens if my carer is unavailable?
In the event your regular carer is unavailable due to illness or other reasons, we will arrange a suitable replacement to ensure continuity of care.
How do you handle complaints?
We have a straightforward complaints procedure in place. Any complaints are taken seriously, investigated promptly, and resolved to the satisfaction of all parties involved.
Can I choose my carer?
Yes, we encourage clients and their families to participate in the selection process and can arrange for you to meet potential carers before making a decision.
What are your charges for care services?
Our charges vary depending on the type and level of care required. Please get in touch with us for a detailed quote tailored to your specific needs.
How do I get started with your services?
To begin, you can contact us directly via phone or email. We will schedule an assessment to understand your needs and create a personalised care plan.
Do you provide 24-hour care?
Yes, we offer 24-hour care services, including live-in care, where a carer resides in your home to provide support throughout the day and night.
How do you ensure the safety of your clients?
We conduct thorough background checks on our staff, provide training on health and safety protocols, and ensure that all care plans include safety assessments tailored to each client.
Are your services available in my area?
We provide care services in multiple locations. Please contact us to check if we operate in your area.
Want Your Loved One to Feel at Home?
Our care centre provides compassionate support for your loved ones in your community.